We use high-performance technology and robust data services to provide full life cycle loan support for the Tribe's lending entities and their customers.
We are the call center services entity, supporting the online lending entities wholly owned by the Habematolel Pomo of Upper Lake. We provide customer verification, customer service, call center operations, and collections services.
Upper Lake Processing Services is wholly owned and operated by the Habematolel Pomo of Upper Lake Tribe. The Tribe, whose name means “the people of rock village,” is a federally recognized Native American tribe located in Northern California. The Tribe has existed in the Upper Lake area of California since time immemorial. It has survived extreme obstacles including a massacre by the United States Cavalry in 1850. To say the Tribe is dedicated to perseverance is an understatement
Our representatives are driven to do what they do knowing that their best work which supports the Tribe’s government and members. We are dedicated to providing the world-class support borrowers have come to expect.
Our expertise allows us to contribute to the lending process by reducing risk for the Tribe’s lending entities with customer verification. We provide employment verification, ID verification, and bank account verification services.
Our call center is powered by agent and manager expertise and the efficient integration of systems, allowing us to provide first-class call center services to the Tribe’s lending entities.
A specialized team within our call center provides collections services. We employ procedures and protocols optimized for maximizing repayment while staying compliant with the ever-changing landscape of regulation and fair lending practices.
We provide the world-class customer service our Tribe’s lending customers deserve.
In the heavily regulated Tribal lending industry, compliance is very important. We ensure our business practices meet or exceed all applicable laws and regulations and industry compliance standards.
As the customer care and loan processing entity for the Habematolel Pomo of Upper Lake Tribal lending entities, we work diligently to ensure every customer receives the highest levels of service and attention they deserve.
We are dedicated to helping the Tribe maximize revenue and minimize costs associated with their lending entities. We do this through streamlined and efficient operations that still provide best-in-class customer service.